FAQ - WEBALL

Contact:

  1. How can I contact WEBALL?

  2. How long does it take to get an answer?

    • We strive to respond to inquiries within 24-48 hours. Please allow additional time during weekends and holidays.

Products:

  1. How do I find the right size?

    • Detailed size charts are available on the product pages. Refer to these charts for accurate sizing information.

  2. The product or size I want is out of stock, what now?

    • Unfortunately, if a product is out of stock, we recommend checking back later for restocks or exploring similar alternatives.

  3. How do I redeem my voucher code or gift card?

    • During the checkout process, there will be an option to enter your voucher code or gift card. Apply the code, and the discount will be reflected.

Orders & Payment:

  1. Which payment methods can I use?

    • We accept various payment methods, including credit/debit cards and PayPal. Details are available at the checkout.

  2. How can I cancel my order?

    • Once an order is placed, it cannot be canceled. Please review your order carefully before confirming.

  3. Will I receive an order confirmation?

    • Yes, an order confirmation will be sent to the email address provided during the checkout process.

  4. I have entered incorrect address details, can this be changed?

    • Unfortunately, we cannot change address details once an order is placed. Please ensure accuracy during checkout.

Shipping:

  1. To which countries do you ship?

    • We currently ship to [list of countries]. Check our Shipping Information page for more details.

  2. What is the delivery time?

    • Delivery times vary by location. Refer to our Shipping Information for estimated delivery times.

  3. What are the shipping costs?

    • Shipping costs are calculated at checkout based on your location and the selected shipping method.

  4. How can I track my order?

    • Once your order is shipped, you will receive a tracking number. Use this on our Track & Trace page for real-time updates.

  5. I have not received my order, what should I do?

    • If you haven't received your order within the estimated delivery time, please contact our customer service.

  6. My Track & Trace indicates that my order has been returned. What should I do?

    • Contact our customer service for assistance.

Returns and Exchanges:

  1. What are the return conditions?

    • Detailed return conditions are available on the product pages and our Returns Policy page.

  2. What are the return costs?

    • Return costs are the responsibility of the customer. Details are provided in our Returns Policy.

  3. How can I exchange or return my order?

    • Instructions for exchanges and returns are available on our Returns page.

  4. How long does it take to exchange a product?

    • We aim to process exchanges promptly. Refer to our Returns Policy for more information.

  5. What can I do if my exchange product is no longer available?

    • Contact our customer service for alternative options.

  6. Where can I find my order number to register my return?

    • Your order number is in the confirmation email received after placing your order.

  7. What should I do if a product is delivered faulty or damaged?

  8. What should I do if I want to return my order outside the return period?

    • Contact customer service to discuss available options.

  9. How long does a refund take?

    • Refunds are processed within 10 working days of receiving the returned item.

Press & Careers:

  1. How do I contact you for press enquiries?

  2. How do I contact you for career enquiries?

    • For career enquiries, please visit our Careers page or email contact@weball-app.com.